What buyers ask before the order
Pricing, payload and grip range, retrofits into running lines, service and safety sign-off. The questions we hear on the first call, answered in writing by the engineers who build the tooling.
Pricing, payload and grip range, retrofits into running lines, service and safety sign-off. The questions we hear on the first call, answered in writing by the engineers who build the tooling.

Can one supplier cover several of our plants?
Yes, and it usually costs less. The same tooling drawing runs at every site, and spares come from one part number rather than five.
Who writes the safety assessment?
We do, for the area the work alters rather than for the robot alone. It is written before the installation window opens and handed over with the drawings.
Do you visit the site before quoting?
For a station or a cell, yes. Fixing points, services and signal routes are surveyed before anything is cut, and the survey is not invoiced separately.
What happens if our part changes next year?
Contact faces are the part that changes. A new geometry usually means a new set of faces cut against it, not a new tool.
Can you work to our plant's own standard?
Tell us which standard the plant is audited to and the assessment is written against it. ISO 10218 is the baseline here, not the ceiling.
Do you work outside these five industries?
Yes. These five are where most of our work sits, but the question we ask is about the part and the rate, not the sector it belongs to.