maya@ferrule.studio · +31 10 204 7718

Digital product

2024

Atlas Clinics

A check-in kiosk and patient app for a chain of 14 physiotherapy clinics.

Client

Atlas Clinics

Services

Service design · Kiosk · App · Rollout

Team

Lead, producer, 2 designers, 3 engineers

Year

2024

01 · The problem

Front desks at Atlas spent the first hour of each day on phone calls about times, forms and parking.

02 · What we did

We shadowed receptionists in three clinics, then designed a kiosk and app that answer those calls before they happen: forms at home, arrival by QR, and the room number on your phone.

Fig. 1–2 · Photographed on site, graded in the studio

Atlas Clinics

03 · What changed

−58%

morning phone calls

5 min

average wait, from 14

Morning phone calls fell by 58% and average waiting-room time dropped from 14 to 5 minutes.

“

Our receptionists got their mornings back.

Dr. Samir Aziz, Clinical Director

More work

Keep looking. Pip will wait.

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Work

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Atlas Clinics

Front desks at Atlas spent the first hour of each day on phone calls about times, forms and parking.

Front desks at Atlas spent the first hour of each day on phone calls about times, forms and parking.

We shadowed receptionists in three clinics, then designed a kiosk and app that answer those calls before they happen: forms at home, arrival by QR, and the room number on your phone.

We shadowed receptionists in three clinics, then designed a kiosk and app that answer those calls before they happen: forms at home, arrival by QR, and the room number on your phone.

Our receptionists got their mornings back.

Keep looking. Pip will wait.

Norrø Bank

Norrø Bank

Oda Audio

Oda Audio

Vela Museum

Vela Museum

Something like this, for you? Tell Pip what you are making.

Something like this, for you? Tell Pip what you are making.